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View and download training manuals. Training manuals  are available at no cost in an electronic format for partners or customers enrolled in a service plan.  

Technical Articles

Developer Ramp up Kit for Microsoft Dynamics CRM 4.0
Are you a developer who wants to build on top of the Microsoft Dynamics CRM platform? Read this article to learn how you can use your existing .NET skills to take advantage of the various features in Microsoft Dynamics CRM.

Application Development in Microsoft Dynamics CRM 4.0
This article provides an overview of developing applications for Microsoft Dynamics CRM 4.0.

Setting Up Your Development Environment
This excerpt from chapter 2 of the book, Programming Microsoft Dynamics CRM 4.0, provides the information you need to set up your development environment.

ISV Utilities for Comparing Customizations and Transferring Configuration Data
Learn about two utilities that are useful for developing custom solutions that need to be moved to a production system.

Plug-ins Part 1: The Big Picture
This article introduces an SDK technology known as plug-ins. A plug-in is custom computer code that is compiled and registered with the Microsoft Dynamics CRM system to alter or extend the system's out-of-box functionality.

Plug-ins Part 2: Development and Deployment
Learn how to set up an efficient plug-in development environment, and how to write and deploy plug-ins.

Configure the Site Map to Customize Application Navigation in Microsoft Dynamics CRM 4.0
Customize the Navigation Pane in Microsoft Dynamics CRM by editing the Site Map. This article walks you through the steps and gives you the information you need to edit this XML document.

Introduction to Data Management Features in the Microsoft Dynamics CRM 4.0 SDK
Use the Microsoft Dynamics CRM SDK to work with Bulk Delete, Duplicate Detection, and Data Migration/Import. This article introduces these features, new in  Microsoft Dynamics CRM 4, and shows you how they can help you to improve the way you manage and maintain the quality of data in your system.

Using Complex Data Mapping in Data Import
Learn how to create a complex data mapping and import data by using Microsoft Dynamics CRM 4.0 Web Services.

Extensibility Feature Deployment Comparison for Microsoft Dynamics CRM 4.0
Are you wondering which extensibility features work across our different products? This article provides the answers!

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