Technical Support

As an MSDN subscriber, you may be eligible for up to four technical support incidents, depending on your subscription level. Compare Subscriptions for details.  Support incidents can be used:

• To resolve technical break-fix issues in a non-production environment and are the equivalent of paid Professional support incidents.
• To find a solution to a production issue if you can replicate that issue in a non-production environment

Note: Technical support incidents are not redeemable for Windows Store and Windows Phone Marketplace. Learn more about technical support available for Windows Store and Windows Phone Marketplace.

Subscribers in Europe, the Middle East, and Africa:
Follow the activation instructions included on http://support.microsoft.com/activatesupport.

Subscribers in all other geographies:
You must set up your support contract while or before submitting your first incident:

1. Call the Microsoft Technical Support number listed below for your country. Subscribers in the US and Canada: you can also set up a contract online (via chat) when you submit your first support incident. You will need your Subscriber ID (Benefit Access Number), which can be found within My Account.
2. Tell the agent that you need to set up a support contract for your MSDN subscription.
3. The agent will provide you a Contract ID and Access ID. You will need these each time you submit an incident online or by phone.

Already have your Contract ID and Access ID? Submit an issue online or call the Microsoft Technical Support number below to get help from Microsoft.

Quick Links: North America | Europe, Middle East, and Africa | Latin America | Japan | Asia Pacific

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Europe, Middle East, and Africa

Latin America

Japan

Asia-Pacific