Are you a new subscriber? Please follow the steps in the Getting started section first.
The My Account page shows the MSDN subscription(s) currently associated to your Microsoft account and the subscription benefits to which you have access. In the Account box, subscription details including Subscriber ID, subscription level, name and email address are displayed, as well as subscription status and expiration date. The Subscriber Benefits box shows the benefits that are available with your subscription.
Some subscribers have multiple subscriptions associated to a single Microsoft account. These can be past expired subscriptions, or multiple active subscriptions (for instance, you may have an MSDN subscription for work and one for home). To switch between subscriptions, select the one you’d like to use from the Subscription drop-down menu. The subscription displayed by default can be changed by choosing Display this subscription by default.
Some benefits included with your MSDN subscription enable you to use other Microsoft services, such as Windows Azure and Developer Accounts. These services often have their own support teams and support information that you can contact if you need. Connect with these help teams using the guidance below:
If you acquired your MSDN subscription through Microsoft Volume Licensing, please contact your MSDN administrator to update the information on your account.
If you purchased your MSDN subscription at a retailer, such as Microsoft Store, or directly from the MSDN or Visual Studio websites, you can update your contact information by following these regional links:
North America | Europe, Middle East, or Africa | Asia-Pacific (except Japan) | Japan | Latin America
You can change the Microsoft account associated with your subscription directly from the My account page by following these steps:
After completing these steps, you will be able to access your subscription using the Microsoft account entered in step 3. If you cancel at any point before completing step 4, your Microsoft account will remain unchanged.
The My Account page can show your subscription has expired. If so, you can renew by contacting your MDSN administrator, Microsoft Volume Licensing reseller, or retail customers can renew by clicking the Renew button.
If you’re not expecting that your subscription is expired, there could be a few causes:
The My Account page enables you to remove a subscription from your Microsoft account so that it will no longer display on the My Account page. Just select the subscription you wish to remove from the drop down menu and click Remove. The account information will remain unchanged and you can activate the subscription again using the same or a different Microsoft account.
If your subscription was purchased through Microsoft Volume Licensing and you need to re-assign it to someone else within the organization, your administrator will need to do this through the Volume Licensing MSDN Benefit Administration tool.
Retail subscriptions can be transferred to a third party by contacting the MSDN Customer Service Center. Complimentary or “Not for Resale” subscriptions cannot be transferred.