Communications Sector

The Microsoft Communications Sector provides innovative, software-based solutions, content, and infrastructure that independent software vendors (ISVs), systems integrators (SIs) and network equipment providers (NEPs) can leverage to deliver specific, targeted offerings to the communications industry and help communications companies.

Connected Services Framework

Microsoft Connected Services Framework (CSF) is an integrated, server-based software product which provides common service capabilities needed to connect and manage content services and networks. It builds, delivers, and manages services using a service-oriented architecture (SOA).

Customer Care Framework

Microsoft Customer Care Framework 2005 (CCF) is an enterprise software solution for contact centers that provides a unified agent desktop, consolidating data from core business systems such as billing, CRM and order management to the customer service agent desktop. CCF delivers these integration capabilities including multi-channel integration via SOA web services, and desktop level application integration through information sharing and interaction between different Line of Business applications.

Latest from the Connected Services Framework Forum

Latest from the Customer Care Framework Forum

Connected Services Framework

	Microsoft Connected Services Framework 3.0 Documentation and Samples
	Microsoft Order Handling Standard Business Event (OHSBE) 3.0 Documentation and Samples
	Microsoft Billing Standard Business Event (BillingSBE) 3.0 Documentation and Samples

Customer Care Framework

	Product Brief - Microsoft Customer Care Framework 2005
	Introduction to Microsoft Customer Care Framework 2005 .NET 2.0 Edition